Month: October 2016
The citizen UX sucks most of the time in most places… for billions of people. [UX = user experience]
It doesn’t make sense. And it isn’t a law of nature. There are many reasons why most government services suck. None of those reasons reflect un-fixable problems, but fixing them requires totally new approaches. Meanwhile, most people can’t imagine anything better. Some people hope for some marginal, incremental improvement. Few people can imagine a citizen experience with government that is dramatically terrific, on par with the best customer service experiences in the private sector.
I’m working on AtlantisUnderground because I want to be part of creating the best government in the galaxy, and the best user experience for citizens. Please join me.
Struggling with how to post my ongoing projects I’ve come up with two basic categories: Serious Stuff and Creative Near-Fiction
Serious Stuff includes (among other things) my clippings and analysis about good governance, security, and legal system engineering approached in a manner that won’t embarrass my colleagues in government. (Of course, the content may be embarrassing, but that’s a different problem relating to taboos and orthodoxy. I’m most interested in perspectives that may seem heterodox.)
Creative Near-Fiction imagines various near-future implications of people in networked tribes using technology and creative disruption to survive and thrive in a world of inter-connected cities.