Best Government in the Galaxy
The citizen UX sucks most of the time in most places… for billions of people. [UX = user experience]
It doesn’t make sense. And it isn’t a law of nature. There are many reasons why most government services suck. None of those reasons reflect un-fixable problems, but fixing them requires totally new approaches. Meanwhile, most people can’t imagine anything better. Some people hope for some marginal, incremental improvement. Few people can imagine a citizen experience with government that is dramatically terrific, on par with the best customer service experiences in the private sector.
I’m working on AtlantisUnderground because I want to be part of creating the best government in the galaxy, and the best user experience for citizens. Please join me.